• Permanent
  • hybrid
  • Malta

Client Tech Support Lead (L1 Support): Exciting Opportunity in Digital Marketing

  • Lead Client Support in a Growing Team
  • Shape the Future of Digital Marketing
  • Be Part of a Transformative Journey

Are you a customer-focused professional with a knack for technical support? This ambitious organization is seeking a Client Tech Support Lead to drive client support in a rapidly expanding digital marketing company. With innovative projects and an international presence, this role offers a unique opportunity to grow and excel in a dynamic environment. Based in Sliema, Malta, with a hybrid work setup, the role involves working on transformative digital initiatives while enjoying a flexible and supportive atmosphere.

The role offers the chance to work alongside a collaborative and inclusive group of professionals, benefit from ample opportunities for personal and professional growth, and enjoy a balance of autonomy and team support within a hybrid work model. It involves taking charge of exciting projects with the freedom to innovate and gaining exposure to cutting-edge technologies and digital solutions. Additionally, there is an opportunity to contribute to initiatives aimed at making a positive impact on the future and discover a meaningful career path with growth and purpose.

You will:

  • Respond to customer queries, complaints, and requests via email.
  • Assist customers with any issues they might experience.
  • Inform customers about specialized functionalities and features that might assist them in their day-to-day operations.
  • Follow up with customers to ensure that reported technical difficulties have been resolved.

Skills and Experience:

  • Experience in a similar role is considered an asset.
  • Bachelor’s degree in tech, digital marketing, business, or a related field (or equivalent experience).
  • Excellent analytical, problem-solving, and decision-making skills.
  • Leadership skills.
  • Strong communication and collaboration skills to work effectively with cross-functional teams.

Salary: 30-35k DOE + Benefits

For more information, contact Lloyd Ibanibo confidentially at +356 2034 1703 or email your CV to lloyd.ibanibo@archer.com.mt.

I specialize in recruiting for IT Infrastructure and I am dedicated to helping candidates find their ideal roles in the ever-evolving tech landscape.

About Archer – Archer is a Specialist IT Recruitment Consultancy based in Dublin, Ireland and Malta.

Explore more IT opportunities at our website: https://www.archer.com.mt/

 

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